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Tips for verifying your identity

Avoid common mistakes and get the verification process right on the first try!

Updated this week

The following tips will allow you to go through the verification process quickly with a higher likability of success:

Identity Verification Document

Acceptable

Unacceptable

  • Live photos

  • Screenshots

  • Copy or scanned versions

  • Digital documentations

Document Photography Reminder:

  • Ensure adequate lighting in the shooting environment and avoid overly bright light sources that may cause glare.

  • Keep the camera lens clean and free of smudges.

  • Hold the document (do not place it flat) and ensure it is clearly readable and unobstructed.

  • Align the document with the guide frame on the screen.

  • Tilt the document as directed on the screen to ensure all information on the document is clearly readable.

  • Ensure the content is clearly readable and unobstructed. before uploading the photo.


Liveness Selfie

  • Avoid special makeup or any accessories that obscure facial features, such as hats, masks, glasses, etc.

  • Ensure the shooting environment has sufficient lighting.

  • During the liveness section, quickly align your face with the guide frame on the screen and complete the shot.

  • Hold the camera with your arm slightly bent to maintain the proper distance, keeping the camera steady at eye level and aligning your face with the guide frame on the screen.

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