The following tips will allow you to go through the verification process quicker and with a higher likability of success:
What is NOT accepted?
Screenshots/print screen: due to the uncertainty of its legitimacy and room for shenanigans, documents submitted as screenshots will be rejected on the spot.
Digital ID documentation: we do not accept a digital version of identity documents.
What document format is accepted?
Photographic documentation: capturing a picture of your document is the best way of making sure your documentation is to be accepted, as pictures are quick and require little effort to be taken. However, there are a few notes to keep in mind when taking a Good ID picture.
Take the picture in a room/environment where there is sufficient lighting; make sure it's not too dark.
Clean the lens of the device.
Turn off the device’s flashlight and make sure there is no reflection obscuring the content.
Check that all four corners of the document are visible in the photo.
Hold the camera/device steady (assure there is no blur as a result of movement).
Lastly, before submitting the photo, double-check that the content of the document is readable and that there are no cropped corners. If there is any sign of excluded content / cropped corners, the photo will be declined.
Scanned documentation: a scanned copy of your document is accepted and a viable option that you can utilize for your submission.
Scanners typically allow for better resolution and color moderation than photos, and it assures you that the document is laying perfectly flat and that all corners are included.
If you cannot read the scanned copy of your document, please re-scan it at a higher resolution before submitting it.
No matter the scanner/software that you chose to use for the scanned copy, make sure the document imaging records accurately and that the image reproduces the original version.
Lastly, before submitting the scanned copy, double-check that the content of the document is readable and that there are no cropped corners. If there is any sign of excluded content / cropped corners, the photo will be declined.
Digital documentation: by definition, a digital document is one that is paperless in its original form, like a bank statement or utility bill that’s sent as a PDF file (via email or uploaded during the verification process; applicable for iOS or web applications)
In the course of the verification process, you will be prompted to submit proof of address (POA). Here we often encourage and recommend that you use another identity document in addition to the one you submitted for the proof of identity (POI). However, if that does not apply to you and you have a bank statement or utility bill in its original e-form, you can upload this as a PDF file both through the verification process or through email at support@xrex.io
Unfortunately, Android devices don't have the access or ability to upload a PDF document during the verification process. That being said if you are using an Android device and have a PDF document you would like to submit for your verification, please send this through email at support@xrex.io and include your XREX account email address or XREX ID along with the document. We'll take care of the rest from there!
