To use the New Taiwan dollar (TWD) for deposits and withdrawals, you must first link your bank account to your verified XREX account.
Steps to add a TWD bank account:
Click on your profile picture at the top right corner of the Home screen.
Select Bank accounts.
Select TWD Bank account option.
Select Add TWD bank account. Please note that each user can only add one TWD bank account.
Fill in the required information and provide the account verification documents. Please note that each bank detail shall be filled in according to the requested information. We recommend you check with your bank for any difficulties when filling in your bank account information.
Click Submit. The relevant team will review your account, and the review process may take approximately 1-3 business days.
** Please note that the images and videos displayed here may not always reflect the most current version of the XREX App. For the latest updates, we encourage you to refer directly to the XREX App. **
Frequently asked questions
Frequently asked questions
What is an account nickname?
An account nickname refers to the remarks you save for this bank account. You can choose to name it however you like (eg. My Bank, XX Bank, etc.) for easy future reference.
Why did I receive 1 TWD in my account?
Users will receive a deposit of 1 TWD from 鏈科股份有限公司 as part of the bank verification process hence, there is no need to worry as this is part of the normal procedure.
Once the bank account is linked, you can only use this bank account to deposit/withdraw TWD. Any transactions made from a different account will be refunded even if the bank accounts are held in your name.
Can I change my bank account?
Yes, you can change your verified TWD bank account. To make the changes, you must first delete the initial bank account linked to your XREX account as each user can only link one TWD bank account.
Can I make transactions using both TWD and United States dollars (USD)?
The use of TWD or USD for any transactions will be restricted for 24 hours. This means that if you use TWD to buy or sell any cryptocurrencies (such as USDT, BTC, etc.), you will not be able to use USD to do any transactions within the next 24 hours. Please refer to the restrictions in the image below:
Important notes:
Please select the bank branch according to the branch code. The bank branches' names are provided for reference only, as they may be subject to changes made by the bank. Please contact us if you are not able to find your relevant branch code in our list.
XREX only accepts bank accounts held in your name and matches your identity verification documents. All other attempts to add bank accounts that use aliases, joint accounts, etc. will be rejected.