To use the New Taiwan dollar (TWD) for deposits and withdrawals, you must first link your bank account to your verified XREX account.
Steps to add a TWD bank account:
Click on your profile picture at the top right corner of the Home screen.
Select Bank accounts.
Select TWD Bank account option.
Click on Let’s get started.
Select the custodian you wish to use and click Next.
XREX's current custodian banks are Far Eastern International Bank and KGI Bank; however, your bank account is not limited to this bank, and you may add an account from a bank of your choice.
Please note that the limits provided by different custodians may vary slightly. Refer to the information displayed in the app for the most accurate details.
Each user can only link and maintain one TWD account with the same custodian. For example, if you have linked a CTBC Bank account under the KGI custodian but wish to switch to an E.SUN Bank account, you must delete the CTBC account before adding the E.SUN account. On the other hand, if you wish to switch to the Far Eastern custodian and no accounts are currently linked under it, you can directly add and link the E.SUN account.
For more information about custodians, please refer to this article: What is a Custodian?
Click on Next.
Fill in the required information and provide the account verification documents. Make sure to fill in the fields accurately as provided by the system.
Click Submit. The relevant team will review your account, and the review process for TWD bank accounts may take approximately 7 business days.
**The review process of TWD bank verification takes seven business days. If you notice any incorrect numbers displayed in the app, please refer to the information in this article as accurate.**
Frequently asked questions
Frequently asked questions
What is an account nickname?
An account nickname refers to the remarks you save for this bank account. You can choose to name it however you like (eg. My Bank, XX Bank, etc.) for easy future reference.
Why did I receive 1 TWD in my account?
Users will receive a deposit of 1 TWD from 鏈科股份有限公司 as part of the bank verification process hence, there is no need to worry as this is part of the normal procedure.
Once the account is linked, this account will be the only TWD deposit/withdrawal account for transactions with this custodian. Any transactions made from a different account will be refunded even if the bank accounts are held in your name.
Can I change my bank account?
Yes, you can change your verified TWD bank account. However, each user can only link one TWD account with the same custodian, so you must delete the originally linked account before making any modifications.
Can I make transactions using both TWD and United States dollars (USD)?
The use of TWD or USD for any transactions will be restricted for 24 hours. This means that if you use TWD to buy or sell any cryptocurrencies (such as USDT, BTC, etc.), you will not be able to use USD to do any transactions within the next 24 hours. Please refer to the restrictions in the image below:
Important notes:
Please select the bank branch according to the branch code. The bank branches' names are provided for reference only, as they may be subject to changes made by the bank. Please contact us if you are not able to find your relevant branch code in our list.
XREX only accepts bank accounts held in your name and matches your identity verification documents. All other attempts to add bank accounts that use aliases, joint accounts, etc. will be rejected.
In accordance with Far Eastern International Bank’s internal regulations, XREX currently does not support linking Bankee as a TWD deposit and withdrawal account. However, if your account verification was completed before November 11, 2024, this restriction does not apply.