To withdraw New Taiwan dollar (TWD) from XREX Exchange, please make sure you have completed the following:
Identity verification (KYC)
If you haven’t completed it yet, please see How to pass XREX personal identity verification? or How to open a corporate account?
A linked and approved TWD bank account
If you haven’t completed it yet, please see How to add your New Taiwan Dollar (TWD) bank account?
Two-factor authentication (2FA) enabled
If you haven’t completed it yet, please see What is two-factor authentication (2FA)? and How to set up two-factor authentication (2FA)?
Steps to withdraw TWD
Go to Wallet: Log in to the XREX Exchange App and tap “Wallet” at the bottom of the Home page.
Select the currency: Tap “Withdraw” and select “TWD”. (If you have not linked a bank account yet, please add one first. See: How to add a New Taiwan dollar (TWD) bank account?)
Enter the amount and check the details: Enter the amount you wish to withdraw. Check the “remaining daily withdrawal limit” and your default linked bank account shown on the page. The system will deduct the withdrawal fee from your wallet balance and show the final amount you will receive. After checking the details, tap “Confirm”.
Review and arrival time: XREX Exchange will review your request within 24 hours. After the review is complete, it usually takes one to three business days for the TWD to arrive in your bank account, depending on the bank’s security procedures. Processing will be postponed if it falls on a holiday.
Important Notes
The withdrawal cut-off time is 11:00 am (UTC+8) on business days. Requests submitted before 11:00 on a business day will be reviewed on the same day. Requests submitted after 11:00 am, or on weekends or public holidays, will be processed on the next business day. Please note that the actual arrival time still depends on the bank’s processing. Business days: Monday to Friday, excluding public holidays.
In the event of a government-announced work suspension due to a typhoon, torrential rain, or other severe weather conditions that result in banks suspending operations, TWD withdrawals on XREX Exchange will be handled as follows:
If work is suspended in Taipei City: TWD withdrawals for all users will be processed on the next banking business day.
If Taipei City remains open, but work is suspended in the city or county where your linked bank is located, and the bank suspends operations: Your TWD withdrawal will be processed on the next banking business day.
The minimum TWD withdrawal amount is TWD 100. The withdrawal fee is TWD 15 or TWD 30, depending on the custodian bank you choose. For more information on withdrawal fees and limits, please see:
Withdrawal requests cannot be canceled once submitted. If your receiving bank rejects the transaction and returns the funds, XREX Exchange will deduct the related fees after receiving the returned funds.
You can check the status of each withdrawal request by going to History and tapping Withdrawal:
Processing: The withdrawal request is being reviewed.
Failed: The withdrawal request did not pass the review.
Refunded: Your receiving bank rejected the withdrawal and returned the funds. After receiving the returned funds, XREX Exchange deducts the related fees and returns the remaining amount to your XREX Exchange account.
Completed: The withdrawal request was successful.