To withdraw US dollars (USD) from XREX, please make sure that you’ve completed the identity verification and enabled your two-factor authentication (2FA). To learn more, please visit:

How to pass XREX personal identity verification?

How to set up 2FA?

Steps to withdraw USD:

  1. Log in to XREX and go to Wallet.

  2. Click Withdraw and select USD.

  3. Select your preferred withdrawal bank account.

    Click Add new bank account and fill in your bank account details if you haven’t added your preferred bank account yet. Please note that XREX only accepts bank accounts held in your name. To learn more, please visit:

    How to add a USD bank account?

  4. Select either Far Eastern Commercial Bank, Circle or Customers Bank as your preferred withdrawal method. Please note that withdrawal for Far Eastern Bank and Customers Bank currently does not support USD accounts that require you to fill in an IBAN or ABA number when adding the bank account details to your XREX account. Other methods will be listed as soon as possible.

    • Far Eastern Commercial Bank. A Taiwan-headquartered financial institution that provides fast USD deposit services in Taiwan with a processing time of approximately 0-2 business days or 1-3 business days for USD accounts in other regions.

    • Circle. The issuer of USDC, the second-largest USD stablecoin in the world. They aim to use new technology to improve the efficiency of capital flow. Processing time will take approximately 1-3 business days.

    • Customers Bank. A U.S. financial institution specializing in providing a series of financial and loan services for small and medium-sized businesses, professionals, individuals and families. Processing time is approximately 1 to 3 business days.

  5. Enter your preferred withdrawal amount and click Confirm.

  6. Enter your 2FA code.

  7. XREX will review the withdrawal request within 24 hours after receiving them. USD withdrawals are normally credited within 1-3 business days, depending on the bank remittance processing time. Any withdrawals made during the national holiday will be postponed.

Congratulations! You have successfully withdrawn USD to your bank account.

Important notes:

  1. Please note that the minimum withdrawal limit is USD$50. The fee for USD withdrawal on XREX is 0.1% of the initial withdrawal amount and the minimum fee is USD$30. The actual amount received might differ depending on fees charged by parties handling the bank withdrawal. To learn more about withdrawal fees, please visit:

    Fiat and Cryptocurrency withdrawal fees?

    Withdraw and deposit limits for Fiat and Cryptocurrency.

  2. Withdrawal requests cannot be canceled once the request has been made. XREX will directly deduct a handling fee of USD$50 for any withdrawal transactions rejected by your beneficiary bank.

  3. You can view the status of each withdrawal request by going to History and clicking on Withdrawal.

    • Processing: XREX is currently reviewing the withdrawal request.

    • Rejected: Withdrawal request is rejected by XREX.

    • Completed: The withdrawal request has been approved and XREX has notified your preferred withdrawal payment channel to process the withdrawal. Please note that this status does not mean that the withdrawal amount has been successfully credited to your bank account. A situation where your beneficiary bank rejected and refunded the amount to XREX might also occur. In this case, XREX’s dedicated customer support representative will contact you for further follow-up.

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