What is two-factor authentication?

2FA is randomly generated time-based codes that you'll need to copy from the authenticator app installed on your phone and enter/paste into your XREX account while performing sensible actions.

It is a type of multi-factor authentication that significantly increase your account protection, further strengthening the safety of your valuable assets.

Why is 2FA important?

With 2FA activated, even if someone knows your password, they won't be able to log into your account or execute sensible operations like:

  • Adding bank accounts

  • Withdrawing digital assets to external wallets

  • Withdrawing fiat money assets to undesired bank accounts

It helps protect against security threats that target users' passwords and accounts by adding an extra layer of protection to further assure the safety of one's assets.

Let's face it.. unfortunately, malicious attacks happen all around us - all the time - in government, organizations, and there are no signs that hackers and cybercriminals are slowing down. Wouldn't you want to do everything you could to improve your online account security?

Without enabling 2FA, you will not be able to access some of XREX's features such as deposit, withdraw, etc. Please refer to this article for more information on How to enable 2FA.

Require assistance?

If you have any questions or experiencing trouble with your 2FA, please use the intercom chat on the upper right corner of the XREX app or the intercom chat on the bottom left corner of the XREX web. XREX staff will always be there for you.

No longer able to access your 2FA?

If you have lost your phone and are no longer able to use the 2FA code to sign in, please use the live chat (or email us at support@xrex.io) to contact our customer support team. We'll make sure you get the assistance you need.

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