Two-factor authentication (2FA) is an important security measure that serves to protect your account from being compromised. If you need to change your phone, you can disable 2FA and then re-enable it. Follow the steps below to disable 2FA.
Click on your profile picture at the top right corner of the Home screen and select Account & Security.
Click on Authenticator app.
Disable the two-factor authentication.
Press Disable Two-factor authentication button.
To enter the 6 digit code, navigate to the authenticator app.
Copy the code of XREX from the authenticator app.
Paste it to the column on XREX App and your 2FA is disabled.
Important reminder
Don't forget to re-enable 2FA before making withdrawals, as disabling it will restrict the withdrawal function.
Require assistance?
If you have any questions or experiencing trouble while activating the 2FA, please use the direct chat on the upper right corner of the XREX App or in the bottom left corner of the XREX web. XREX staff will always be there for you.
No longer able to access your 2FA?
If you have lost your phone or bought a new phone and couldn't use 2FA to sign in, please use the intercom chat or send us an email at support@xrex.io for assistance. Our team will be with you shortly!