“Customer Periodic Review” is a mandatory process in which virtual asset service providers, in accordance with applicable laws and regulations, re-verify your information to ensure it remains accurate, secure, and compliant with current regulatory requirements.
1. What information will be required for “Customer Periodic Review”?
The information required for “Customer Periodic Review” may vary depending on your account profile and regulatory requirements.
During the process, you will be clearly informed of the specific information or documents needed to complete the review.
2. Will “Customer Periodic Review” change my account usage?
During the “Customer Periodic Review”, your account will not be affected. Please complete the review within the required timeframe to avoid any disruptions. If the review is not completed on time, we may temporarily disable certain account features or pause your account to ensure the security of your account and assets.
3. How long does the “Customer Periodic Review” process take?
After receiving your submission, the review process may take 5–10 business days. We will notify you by email once your response has been reviewed or if any additional information is required. You can continue using your account normally while your submission is being processed.