00:00 How to pass identity verification with XREX?

00:42 Accessing USD services for personal account

02:17 How to track the application status?

Step-by-Step: Identity verification for a personal account


  1. Go to Settings

  2. Then click Identity verification

  3. Select the PERSONAL icon

  4. Click GO PERSONAL

  5. Agree to the terms of service by pressing I AGREE TO THE TERMS

  6. Select your occupation and press CONTINUE

  7. Select currencies.

  8. Press CONTINUE

  9. Click OK, LET'S GO

Submitting documentation


You'll now be directed to our identity verification provider (Sumsub).

Here you should provide the following: What are the required documents?

USD + (Crypto) services.

  • Proof of identity: Passport or government-issued identity card.

  • Proof of address: Bank statement, utility bill, or identity card.

  • Liveness check: Your face should be clear of masks, sunglasses, face covers.

Resubmission


Go to settings

Click Identity verification and apply by the instructions as follows.

  • Make sure to take a clear photo in a bright environment; no screenshots. If your documentation was rejected due to uncertain reasons and you are not sure how to proceed, please contact our customer support team.

Under review


To provide a safe and secure platform, XREX sincerely designs the verification process and assigns an independent team to review all applications.

Curious about the status of your application? We understand! Please don't hesitate to reach out. The XREX team is always there for you.

All in all, for any questions or trouble during the identity verification process, please use the intercom chat on the upper right corner of the XREX app or the intercom chat on the bottom left corner of the XREX web to reach out to our customer support team. XREX staff will always be there for you.

The services provided depend on the jurisdiction of your nationality and location. Please take note of our policies and restrictions - make sure you are not a US, Japan, China, Singapore citizen, resident, or taxpayer for any other reason, nor citizen or resident of sanctioned countries - Prohibited country list. We are currently unable to service clients that are included in this list, such as citizens and taxpayers of The United States.

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