Skip to main content
All CollectionsManaging My AccountIdentity Verification
How to pass XREX personal identity verification?
How to pass XREX personal identity verification?

Effortlessly verify your identity with our step-by-step video guide.

Updated over a week ago

** Please note that the images and videos displayed here may not always reflect the most current version of the XREX App. For the latest updates, we encourage you to refer directly to the XREX App. **

00:00 How to pass identity verification with XREX?

00:42 Accessing USD services for personal account

02:17 How to track the application status?

Step-by-Step: Identity verification for a personal account

  1. Click Verify now from the homepage.

  2. Select the Personal icon.

  3. Click Go personal.

  4. Agree to the terms of service by pressing I agree to the terms.

  5. Select your occupation and press Continue.

  6. Select your nationality and press Continue.

  7. Click OK, let's go.

Submitting documentation

You'll now be directed to our identity verification provider (Sumsub).

Here you should provide documents according to your nationality: What are the required documents?

Indian Nationals

  • Proof of Identity (POI): Passport, Aadhaar card, or Voter card.

  • Liveness check: Your face should be clear of masks, sunglasses, and face covers.

Non-Indian Nationals

  • Proof of Identity (POI): Passport or government-issued identity card.

  • Proof of Address (POA): Bank statement, utility bill, or identity card.

  • Liveness check: Your face should be clear of masks, sunglasses, and face covers.


  1. Click Re-submit from the XREX App homepage.

  2. Click Re-submit and proceed with the following instructions.

  • Make sure to take a clear photo in a bright environment; no screenshots. If your documentation was rejected due to uncertain reasons and you are not sure how to proceed, please contact our customer support team.

Under review

To provide a safe and secure platform, XREX sincerely designs the verification process and assigns an independent team to review all applications.

Curious about the status of your application? We understand! Please don't hesitate to reach out. The XREX team is always there for you.

All in all, for any questions or trouble during the identity verification process, please use the intercom chat on the upper right corner of the XREX App or the intercom chat on the bottom left corner of the XREX web to reach out to our customer support team. XREX staff will always be there for you.

The services provided depend on the jurisdiction of your nationality and location.

Did this answer your question?