Step-by-Step: Identity Verification for a Personal Account
Click Verify now at the top of the XREX App homepage.
The verification process consists of two parts: Basic Information and Proof of Identity.
Click Verify now next to Basic Information.
Follow the instructions to select your occupation category and account opening purpose etc. Once completed, Submitted will be displayed on the right.
Next, click Verify now next to Proof of Identity
Follow the instructions to submit the required documents and complete the liveness check.
Once all the above steps are completed:
If "Attention" appears at the top of the screen, please click Verify now next to KYC Questionnaire. You will receive an email at your registered email address. Click the link in the email to provide the required information as instructed.
If "Reviewing" appears at the top of the screen, please wait for the review process to complete.
Submitting Documentation
You will be directed to our identity verification platform (Sumsub or Authme). For information on what you should provide, please refer to this article: What are the requirements for personal identity verification?
Resubmission
Click Continue or Re-submit from the XREX App homepage.
Click Verify now and proceed with the following instructions.
For more information about identity verification, please refer to this article: Tips for verifying your identity.
*If identity verification is in progress or has been rejected, document resubmission is not possible.
Under Review
To provide a safe and secure platform, XREX sincerely designs the verification process and assigns an independent team to review all applications.
Curious about the status of your application? We understand! Please don't hesitate to reach out. The XREX team is always there for you.
All in all, for any questions or trouble during the identity verification process, please use the intercom chat on the upper right corner of the XREX App or the intercom chat on the bottom right corner of the XREX web to reach out to our customer support team. XREX staff will always be there for you.
The services provided depend on the jurisdiction of your nationality and location.