Identity verification on XREX helps ensure account security and compliance with regulatory standards. Once your identity is verified, you’ll have access to key platform features, such as fiat deposits and withdrawals, crypto exchange, and transfers. Learn more about identity verification and how it benefits you.
Requirements for Personal Identity Verification
After successfully signing up, you'll need to complete identity verification. The requirements vary based on your nationality and country of residence. You can follow the instructions in the app to proceed. Below are the required documents for users of different nationalities:
If your nationality is Taiwan:
Proof of Identity (PoI): National identification card, front and back.
Secondary Identity Document: You may need to submit a secondary ID. Please follow the instructions in the app to upload your National Health Insurance card (with a photo, front and back), or driver's license (front and back).
Liveness check: Your face should be clear of masks, sunglasses, and face covers.
If you are a foreign national residing in Taiwan:
Proof of Identity (PoI): Alien Resident Certificate (ARC), front and back.
Passport: Name and address pages, please ensure the signature field is properly signed.
Liveness check: Your face should be clear of masks, sunglasses, and face covers.
If neither your nationality nor your place of residence is Taiwan:
Proof of Identity (PoI): Passport or government-issued identity card.
Proof of Address (PoA): Bank statement or utility bills issued within the last 3 months, or government-issued identity card. Kindly note that the same document cannot be used to confirm both your identity and address, please refer to What documents are considered sufficient as proof of address (PoA)? for more information.
Liveness check: Your face should be clear of masks, sunglasses, and face covers.
For more information about identity verification, please refer to this article: Tips for verifying your identity.
Important Reminder:
Please note that the required identity verification documents may vary based on the jurisdiction and laws of your country or region.
Some users may be required to submit a secondary ID and proof of address. If this option does not appear in the app, it is not required.
When submitting the following documents, please note that we have specific validity requirements for each. We only accept documents that meet the following criteria from the date you submit your personal identity verification application:
Alien Resident Certificate (ARC): Valid for at least three months
Passport: Valid for at least six months
We only accept identification documents listed in the article for personal verification. If your secondary identity document does not meet the requirements, such as a health insurance card without a comparable photo, please obtain a compliant document to complete the verification process.